Campbell's Canine Services - Wedding Chaperone Terms & Conditions

Last updated: 24th February 2026

In these Terms & Conditions:

• “Campbell’s Canines” refers to the service provider.

• “Client” refers to the owner(s) of the pet.

• “Services” refers to the wedding chaperone services agreed and set out in our bespoke Quotation.

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1. Acceptance of Terms

By booking wedding chaperone services with Campbell’s Canines, the Client confirms acceptance of these Wedding Chaperone Terms & Conditions and the Services detailed in our bespoke Quotation. 

Furthermore, the Client is deemed to have accepted the bespoke Quotation by paying their deposit invoice.

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2. Booking, Consultation & Deposit

No wedding booking will be confirmed until:

• an initial consultation has taken place, and

• the Services have been agreed in writing, and

• a 25% non-refundable deposit has been received

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3. Scope of Wedding Chaperone Services

Wedding chaperone services are provided on a best-endeavours basis, with the primary focus on the welfare, safety, and comfort of the pet.

Campbell’s Canines does not guarantee:

• specific behaviour,

• calmness in crowds,

• participation in ceremonies or photographs,

• tolerance of noise, children, guests, or unfamiliar environments.

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4. Animal Welfare & Professional Discretion

Campbell’s Canines will deliver care in line with the Five Freedoms of animal welfare as set out in the Animal Welfare Act 2006.

Campbell’s Canines reserves the right, at their sole professional discretion, to:

• shorten attendance,

• remove the pet from part or all of the event,

• terminate the Services early,

where continuing would compromise the pet’s welfare, safety, or wellbeing.

Early termination under these circumstances shall not constitute breach of contract and no refund shall be due.

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5. Wedding Timings & Overruns

The Services are provided only for the time period specified in our bespoke Quotation.

Weddings are subject to delays and schedule changes; however, Campbell’s Canines cannot guarantee availability beyond the agreed time.

Any additional time is at Campbell’s Canines’ discretion and may incur additional charges.

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6. Guests, Children & Third Parties

The Client is responsible for ensuring guests, children, photographers, venue staff, and other third parties:

• do not handle the pet,

• do not interfere with leads or equipment,

• follow instructions given by Campbell’s Canines.

Campbell’s Canines accepts no liability for incidents arising from unauthorised third-party interaction.

Persistent interference may result in early removal of the pet for welfare or safety reasons.

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7. Client’s Equipment & Supplies

The Client must provide all items necessary for the safe, comfortable, and appropriate care of the pet during the wedding day and any related services as set out in our bespoke Quotation.

This includes (but is not limited to): food, treats (if specific treats are required), water bowls, leads, collars, harnesses, ID tags, medication, coats, towels, bedding and any specialist equipment required for the pet.

All equipment must be:

• provided in advance of the wedding day,

• clearly identified as belonging to the Client, and

• in good, safe, and working condition.

Campbell’s Canines shall not be responsible for delays, limitations, or early termination of the Services arising from missing, unsuitable, or unsafe equipment.

Where essential items are not provided, Campbell’s Canines reserves the right to:

• limit the Services,

• source replacement items where reasonably possible (with costs charged to the Client), or

• withdraw the pet from the event for welfare or safety reasons, without refund.

8. Identification Tags

The Client must ensure that the pet wears a clearly legible identification tag at all times during the provision of the Services.

For dogs, this is a legal requirement under the Control of Dogs Order 1992, and the tag must display the owner’s name and address.

Campbell’s Canines reserves the right to refuse or limit the Services where a legally compliant identification tag is not provided.

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9. Overnight Care at the Client’s Property

Where the Services include overnight care at the Client’s property, the Client agrees to provide a safe, clean, and suitable environment for both the pet and Campbell’s Canines.

This includes, but is not limited to, access to:

• heating, electricity, running water, and toilet facilities,

• a suitable sleeping area for the pet, and

• basic amenities required for an overnight stay by Campbell’s Canines.

The Client must inform Campbell’s Canines in advance of any:

• security systems, alarms, or special access requirements,

• household hazards or restrictions, and

• areas of the property that are off-limits.

Campbell’s Canines will take reasonable steps to ensure the Client’s property is left secure when vacating; however, Campbell’s Canines shall not be held responsible for loss, damage, or incidents caused by the pet or third parties during the overnight stay, nor for any attempted or successful burglary.

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10. Attire, Props & Accessories

Any outfits, collars, leads, floral arrangements, or props must be approved in advance.

Campbell’s Canines reserves the right to remove or refuse the use of any item deemed unsafe, uncomfortable, or distressing to the pet.

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11. Weather & Venue Conditions

Outdoor ceremonies, photographs, and venues without suitable shelter, shade, ventilation, or water may pose welfare risks.

Campbell’s Canines reserves the right to limit or withdraw the pet’s participation in adverse weather conditions, including heat, cold, rain, or excessive noise.

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12. Behaviour Disclosure

The Client must disclose all known behavioural issues during consultation and notify Campbell’s Canines of any changes prior to the wedding date.

Failure to disclose relevant information may result in cancellation of the Services without refund.

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13. Veterinary Care & Emergencies

The Client remains responsible for all veterinary costs incurred while the pet is in the care of Campbell’s Canines.

An emergency contact authorised to make decisions must be provided.

If unavailable, Campbell’s Canines may seek veterinary advice and act in the pet’s best interests.

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14. Insurance & Liability

Campbell’s Canines holds Public Liability Insurance. A copy of the certificate can be provided upon request.

While all reasonable care will be taken, Campbell’s Canines shall not be liable for:

• incidents caused by the pet,

• third-party actions,

• venue conditions,

• delays or changes beyond their control.

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15. Payment Terms

Final payment for the Services must be made in accordance with the invoice and no later than the date specified therein.

Failure to pay may result in cancellation of the Services.

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16. Cancellation by Client

The 25% deposit is non-refundable.

Cancellations within 7 days of the wedding date may be subject to full payment unless otherwise agreed in writing.

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17. Right to Refuse or Cancel

Campbell’s Canines reserves the right to refuse or cancel the Services at any time if:

• the pet poses a safety risk,

• material information has not been disclosed,

• welfare concerns arise.